OPSA together with CBM Training host the National Administrative Excellence Awards each year to promote and support administrative excellence and world-class service delivery in the workplace.  The awards are to reward and recognise outstanding service delivery by individuals who perform administrative duties or provide administrative support to an individual or team in an organisation or department.

The selection process does not take job titles/designations into account, but is focused on the demonstration of contribution, outputs, and service delivery of individuals in the administrative field.


The awards are held in International Administrative Professionals Week (the last week of April) each year.  Nominations open in January and organisations and individuals are invited to nominate administrative professionals who they feel fit the criteria.  Nominees are contacted by OPSA and if they accept the nomination are asked to submit documentation and write an essay on a topic that is decided by the OPSA Directors and Judges.  The following criteria is taken into account when selecting winners:


  • Innovative and creative, leading to new and/or improved program processes
  • Collaborative and resourceful in the workplace
  • Active contributors to the success of their team
  • Delivers administrative excellence within their organisation
  • Willing to go the extra mile in delivering an exceptional customer experience
  • Makes significant contributions to the success of their organisation/department
  • Collaborates successfully with colleagues, community members and business networks
  • Consistently suggests new processes that are more efficient and effective, significantly impacting the productivity in the workplace
  • Makes a positive first impression
  • Serves internal and external customers with professionalism, enthusiasm, and care
  • Committed to personal and professional development – formal courses and/or self-taught


  • Accountability
  • Commitment
  • Humility
  • Integrity
  • Ownership
  • Proactive (self-starter)
  • Self-confidence
  • Self-control
  • Time Management
  • Respect
  • Passion for service delivery
  • Professionalism
  • Workplace ethics
  • Positive
  • Goal oriented
  • Willingness to learn
  • Service-oriented
  • Focused
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