OPSA is a SAQA recognised professional body for all administrative professionals in South Africa

Introduction to Business Correspondence

As an office professional your job demands that you compose correspondence.  When you begin working for an organisation, you may compose draft copies or correspondence.  As you learn your position and needs of the company, you may send out correspondence under your own signature or write final copies for your […]

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Different types of non-verbal communication

According to communication experts, a substantial portion of our communication is nonverbal. Every day, we respond to thousands on nonverbal cues and behaviours including postures, facial expression, eye gaze, gestures, and tone of voice. From our handshakes to our hairstyles, nonverbal details reveal who we are and impact how we […]

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Taking a look at your Communication Skills

This month we have covered communication barriers and how to improve your listening skills. This week we are going to look into your verbal and nonverbal communication skills. Verbal Communication Skills The way you speak – not just what you say – makes an impression on listeners.  Always use proper […]

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Being Inspired to do Good for Others

By Nozuko Ngcukana When I joined the University of Mpumalanga in 2015, I was fully conscious and confident that my role was to be the Executive Secretary/PA to the Vice-Chancellor. Be behind the desk and a laptop, be on heels and in suits. Little did I know that I was also in a pioneering […]

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Tips for Effective Listening Skills

Listening is essential to effective communication.  In the words of author Robert Louis Stevenson, “all speech, written or spoken, is dead language, until it finds a willing and prepared listener.” Listening is hearing and trying to understand a message using the sounds you hear.  Listening is the communication skill that […]

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Overcoming Communication Barriers

Communication occurs when a message is sent by one person and is received by another person.  Communicating effectively is essential to successful business operations.  Company personnel must communicate with co-workers, clients and vendors to achieve the company’s goals.  Advertisements and product information on websites must be current, correct and sensitive […]

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Stress and it’s effects in the workplace

Although stress is normally seen as a bad thing, believe it or not, there is such a thing as good stress, many positive accomplishments in life relate to feelings of stress: If you did not feel a need to achieve, you would not take a challenging job. If you did […]

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Understanding Anger, Stress and Time Management

After speaking with a few of our OPSA members, I noticed that there are a few common themes that comes to challenges in the office.  A lot of administrative professionals today have a problem when the have to manage and deal with their Anger, Stress and Time in the office.  […]

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OPSA National Administrative Awards 2018

After all the running around and organising, making phone calls, collecting sponsor gifts, name tagging, ensuring equipment for the speakers, it was finally time to sit down and look back on the OPSA National Administrative Excellence Awards breakfast that was held at the Birchwood Hotel.  I think to say ‘amazing […]

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