Online Professional Designation Programme: Module 1-3

5 students

The OPSA Professional Designation Online Programme is for administrative/office professionals who wish to achieve a professional designation with OPSA.

The programme is run over 8 weeks and each week an assignment/s is submitted towards building a Portfolio of Evidence.  At the end of the 8 weeks, the Portfolio will have been completed, the assignments assessed and if all the assignments are found to be ‘competent’, the administrative professional will receive a professional designation.

The programme will refresh/update your communication skills, organisational skills, creativity, problem solving and decision making skills and much more.  You will be up to date with what is happening in the industry.  If you need help in disciplining yourself to complete your Portfolio of Evidence or need a refresher, then this programme is for you.

Join me for an 8 week journey to professional certification!

 

  • MODULE 1: WELCOME AND INTRODUCTION
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  • The Future of Work
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  • The elevator speech: The foundation of your personal brand
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  • Skills, qualities and attributes
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  • Assignment
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  • MODULE 2: COMMUNICATION
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  • Listening skills
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  • Questioning skills
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  • Verbal communication skills
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  • Non-verbal communication skills
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  • Advanced communication
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  • Intercultural communications
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  • Emotional Intelligence
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  • Conflict Management
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  • Mediation skills
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  • Review questions and assignment
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  • MODULE 3: COMMUNICATION (continued)
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  • BUSINESS WRITING
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  • Characteristics of effective correspondence
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  • Organisational skills
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  • Planning and writing guidelines
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  • INTERPERSONAL STYLES
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  • The four behavioural styles
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  • Identifying the styles
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  • Relationship with stress
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  • If you are ...
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  • Making teams work
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  • Providing service with style
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  • Summary
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  • Review questions and assignments
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Instructor

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Dawn Williams

R4,500.00

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