OPSA is a SAQA recognised professional body for all administrative professionals in South Africa

effective correspondence
Characteristics of Effective Correspondence
Certain characteristics of effective correspondence are common to letters, emails, memorandums and reports.  As you write, you must pay careful
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organisational skills
Developing your organisational skills
Last week we outlined the different kinds of business correspondence that you, as an office professional, will handle in your
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Introduction to Business Correspondence
As an office professional your job demands that you compose correspondence.  When you begin working for an organisation, you may
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non-verbal communication
Different types of non-verbal communication
According to communication experts, a substantial portion of our communication is nonverbal. Every day, we respond to thousands on nonverbal
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communication skills
Taking a look at your Communication Skills
This month we have covered communication barriers and how to improve your listening skills. This week we are going to
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Being Inspired to do Good for Others
By Nozuko Ngcukana When I joined the University of Mpumalanga in 2015, I was fully conscious and confident that my role
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Tips for Effective Listening Skills
Listening is essential to effective communication.  In the words of author Robert Louis Stevenson, “all speech, written or spoken, is
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Overcoming Communication Barriers
Communication occurs when a message is sent by one person and is received by another person.  Communicating effectively is essential
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effective correspondence
How to handle the relationship between stress, anger and time
Over the last few weeks, we have discussed Stress, anger and time, by now you should realise that these three
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