Employer Expectations
Employers expect all their employees to have the knowledge and skills they need to do their jobs.  They also expect
guidelines
Here we are – the last week of August and the last installment of the Written Communications series.  Next week
effective correspondence
Certain characteristics of effective correspondence are common to letters, emails, memorandums and reports.  As you write, you must pay careful
Last week we outlined the different kinds of business correspondence that you, as an office professional, will handle in your
Correspondence
As an office professional your job demands that you compose correspondence.  When you begin working for an organisation, you may
non-verbal communication
According to communication experts, a substantial portion of our communication is nonverbal. Every day, we respond to thousands on nonverbal
communication skills
This month we have covered communication barriers and how to improve your listening skills. This week we are going to
By Nozuko Ngcukana When I joined the University of Mpumalanga in 2015, I was fully conscious and confident that my role
Listening
Listening is essential to effective communication.  In the words of author Robert Louis Stevenson, “all speech, written or spoken, is
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