OPSA is a SAQA recognised professional body for all administrative professionals in South Africa

Fundamentals of Records Management

What is a record? A record consists of information created, received and maintained as evidence of business activities.  The records should correctly reflect what was communicated on or decided, or what action was taken.  The records should be able to support the needs of the business to which it relates […]

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Employer Expectations for the office professional

Employers expect all their employees to have the knowledge and skills they need to do their jobs.  They also expect employees to have interpersonal skills needed to work well with co-workers and customers. Organisations seek employees who are responsible and accountable for completing work assigned to them.  They want people […]

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Characteristics of Effective Correspondence

Certain characteristics of effective correspondence are common to letters, emails, memorandums and reports.  As you write, you must pay careful attention to each of the elements. Complete Correspondence is complete when it gives the reader all the information he or she needs to accomplish the results the writer intended.  To […]

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Developing your organisational skills

Last week we outlined the different kinds of business correspondence that you, as an office professional, will handle in your office.  To get your message across efficiently, you need to start developing your organisational skills. A large part of writing effectively is determining the readers’ needs, gathering the appropriate information, […]

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Introduction to Business Correspondence

As an office professional your job demands that you compose correspondence.  When you begin working for an organisation, you may compose draft copies or correspondence.  As you learn your position and needs of the company, you may send out correspondence under your own signature or write final copies for your […]

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Different types of non-verbal communication

According to communication experts, a substantial portion of our communication is nonverbal. Every day, we respond to thousands on nonverbal cues and behaviours including postures, facial expression, eye gaze, gestures, and tone of voice. From our handshakes to our hairstyles, nonverbal details reveal who we are and impact how we […]

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Taking a look at your Communication Skills

This month we have covered communication barriers and how to improve your listening skills. This week we are going to look into your verbal and nonverbal communication skills. Verbal Communication Skills The way you speak – not just what you say – makes an impression on listeners.  Always use proper […]

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Being Inspired to do Good for Others

By Nozuko Ngcukana When I joined the University of Mpumalanga in 2015, I was fully conscious and confident that my role was to be the Executive Secretary/PA to the Vice-Chancellor. Be behind the desk and a laptop, be on heels and in suits. Little did I know that I was also in a pioneering […]

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Tips for Effective Listening Skills

Listening is essential to effective communication.  In the words of author Robert Louis Stevenson, “all speech, written or spoken, is dead language, until it finds a willing and prepared listener.” Listening is hearing and trying to understand a message using the sounds you hear.  Listening is the communication skill that […]

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